Effective Date: [Insert Date]

Quest Audiology (“we,” “our,” “us”) values your privacy and is committed to protecting both your personal and health information. This policy explains how we collect, use, and safeguard your data when you visit our website, schedule appointments, or receive services at our practice. It also includes our HIPAA Notice of Privacy Practices, which outlines your rights under federal law.

We may collect the following types of information:

• Personal Information – such as your name, phone number, email, and address when you contact us or request an appointment.
   
• Health Information (Protected Health Information, “PHI”) – details about your hearing health, test results, or treatment provided by Quest Audiology.
   
• Technical Information – IP address, browser type, and website usage data collected through cookies or analytics tools.
   

We use your information to:

• Provide audiology services, including hearing testing and hearing aid fittings.
   
• Schedule and confirm appointments.
   
• File insurance claims and coordinate benefits (if applicable).
   
• Improve our website, services, and patient care.
   
• Communicate with you about services, updates, or promotions (with your consent).
   
• Comply with federal, state, and insurance regulations.
   

We do not sell or rent your information. We may share information only as allowed by law:

• With insurers or third-party service providers necessary for treatment, payment, or healthcare operations.
   
• With your written authorization, for any use outside of treatment, payment, or operations.
   
• When required by law (e.g., public health reporting, court orders).
   

We maintain safeguards to protect your information from unauthorized use, disclosure, or access. While no system is completely secure, we comply with HIPAA standards to protect your PHI.

As our patient, you have the right to:

• Access & Copies – Request to see or obtain a copy of your health records.
   
• Amendment – Request corrections if your records are incomplete or inaccurate.
   
• Restrictions – Request limits on how we use or share your PHI (we are not required to agree to all requests).
   
• Confidential Communications – Request that we contact you in a specific way (e.g., at a certain phone number or address).
   
• Accounting of Disclosures – Request a list of certain disclosures of your PHI made in the past six years.
   
• Paper Copy – Request a paper copy of this notice, even if you received it electronically.
   
• File a Complaint – If you believe your privacy rights have been violated, you can file a complaint with us or with the U.S. Department of Health & Human Services (HHS).
   

You will never be retaliated against for filing a complaint.

Our website may use cookies to enhance your experience and analyze site traffic. You may disable cookies in your browser settings, though some features may not function properly.

Our website may include links to external websites. We are not responsible for the privacy practices of those sites.

We may revise this policy at any time. Updates will be posted here with the revised “Effective Date.”

For questions about this Privacy Policy or our HIPAA practices, contact us:

Quest Audiology
166 South River Rd ste110b

Bedford, Ma 03110
603-824-3883
info@QuestAudiology.com

If you believe your rights have been violated, you may also file a complaint directly with:

U.S. Department of Health & Human Services, Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Website: https://www.hhs.gov/ocr/privacy/hipaa/complaints